FAQs – Frequently asked questions
Welcome to our FAQ section. Here you will find answers to the most common questions about our products, your order and more.
Shipping & returns
Here you will find the most frequently asked questions about shipping, returns and more.
How long does shipping take?
We usually dispatch your order within 1-2 business days. Delivery within Germany normally takes 2-4 business days, within the EU 3-5 business days and to Switzerland 4-7 business days (plus customs clearance).
Which carrier will deliver my order?
We work with reliable partners such as DHL to make sure your parcel reaches you quickly and safely.
Can I return items?
Of course, you can return unused products in their original packaging within 14 days. Please contact us in advance via our returns form.
Who pays for a return shipment?
The customer bears the cost of the return shipment, unless the goods were damaged or wrongly delivered.
Products
Here you will find some frequently asked questions about our products.
Where do the products come from?
Our products come directly from the Swiss Farm in Kampot, Cambodia, or selected neighbouring farms. We work without middlemen and stay in close contact with the farmers. This allows us to guarantee excellent quality.
Are the products certified organic?
Yes, many of our products are certified organic, including our Kampot pepper with Ecocert certification.
How long do the products keep?
Our products keep for at least 12 months. You will find the exact best-before date on the packaging.
Gift Cards
All the key information about our gift cards.
How does buying a gift card work?
Choose the desired amount in the shop and add the gift card to your cart. After purchase, the gift card is immediately available for download.
Can I use the gift card for all products?
Yes, our gift card can be redeemed for all products in the shop.
Contact and service
Here you will find all the key information about our personal service.
How do I reach customer service?
You can reach our customer service by email at info@peppcorn.de or via our contact form. We are always there for you. Don't hesitate to contact us.
Is phone support available?
We want to be there for you at all times. Feel free to call us personally at any time: +49 157 86 01 7207
How long until I receive a reply?
We usually reply within 24 hours on business days.
Can I give feedback about the shop?
We always appreciate your feedback! Simply send us an email or use our contact form.